Customer Service Representative

Job Summary

Working remotely on a full-time basis, the Customer Service Representative will provide accurate and timely support to members and customers, handling inquiries related to eligibility, benefits, billing, and service reviews while ensuring high levels of customer satisfaction and compliance with organizational guidelines.

Key responsibilities:

• Manage member inquiries and provide support on various services including eligibility and billing
• Document all incoming contacts and respond to complex calls related to specialized product lines
• Initiate contact with relevant personnel to gather information and resolve customer concerns effectively

Required qualifications:

• Minimum two (2) years of customer service experience or experience interacting with KP members
• High School Diploma or General Education Development (GED) required
• Must pass a Classification Assessment and knowledge checks during training
• Minimum typing speed of 30 WPM, with a current typing test within one (1) year
• Demonstrated analytical and problem-solving skills