Customer Service Representative

Job Summary

Providing exceptional support to members and customers, the full-time Customer Service Representative will manage inquiries related to eligibility, benefits, and billing while ensuring compliance and customer satisfaction in a remote work environment.

Key responsibilities:

• Handle member inquiries regarding facility, eligibility, and billing issues while documenting all interactions
• Initiate contact with relevant personnel to gather information and resolve complex inquiries
• Support compliance and maintain confidentiality while promoting extraordinary customer relations

Required qualifications:

• Minimum two (2) years of customer service experience required
• High School Diploma or General Education Development (GED) required
• Must pass Classification Assessment
• Minimum typing speed of 30 WPM (typing test must be current within one year)
• Demonstrated analytical and problem-solving skills