Customer Service Representative

Job Summary

Providing exceptional service in a remote capacity, the Customer Service Representative will manage customer inquiries and issues promptly and professionally while adhering to operational standards and maintaining high customer satisfaction.

Key responsibilities

• Assist with daily call volume and ensure customer needs are met across various communication channels
• Provide accurate resolutions to customer inquiries and meet Quality Assurance Requirements and performance metrics
• Support department and company initiatives as needed while maintaining a professional and friendly attitude

Required qualifications

• 1 year of customer service experience in a similar role
• High school diploma or equivalent
• Proficiency in Microsoft Office Suite and ability to learn new computer systems
• Flexibility in schedule and willingness to work shift work and overtime
• Ability to handle and resolve escalated issues professionally