Customer Service Representative
Job Summary
Working fully remotely, the full-time Customer Service Representative will track and trace freight shipments, communicate updates to customers, and resolve issues related to logistics operations.
Key responsibilities
- Track and trace freight for over-the-road and rail shipments using a web-based program
- Communicate and update customers through various channels, including direct calls and Teams messaging
- Utilize critical thinking to handle and escalate issues, coordinating solutions effectively
Required qualifications
- High School Diploma
- Proficiency in Microsoft Word, Excel, and Teams
- Ability to work in a fast-paced environment with a sense of urgency
- Strong customer service skills
- Experience in multi-tasking effectively
Complete Job Description
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