Customer Service Representative

Job Summary

Supporting facility maintenance and customer relations, the full-time temporary Customer Service Representative will provide inbound service via phone and email, manage work orders, and ensure customer satisfaction while working in Boston, MA.

Key responsibilities

• Provide inbound customer service, addressing questions, issues, or service requests via phone and email
• Create and manage work orders using multiple CMMS systems, ensuring accurate documentation
• Coordinate with internal departments to resolve issues efficiently and maintain positive customer relationships

Required qualifications

• High School diploma or equivalent
• Experience in a maintenance environment or customer service industry
• Fluency in English with strong verbal and written communication skills
• Proficiency with Office 365, Excel, and Web-based Management Systems
• Ability to work in a team and remain calm under pressure