Customer Service Representative
Job Summary
Providing exceptional support to members and customers, the full-time Customer Service Representative will handle inquiries related to eligibility, benefits, billing, and complaints while working remotely during evening shifts.
Key responsibilities:
- Manage member inquiries across various service areas, including eligibility and billing
- Document and respond to complex calls, ensuring compliance with organizational guidelines
- Collaborate with internal departments to resolve customer issues and enhance service recovery
Required qualifications:
- Minimum two (2) years of customer service or KP member-interacting experience
- High School Diploma or General Education Development (GED) required
- Must pass a Classification Assessment and knowledge checks during training
- Typing speed of at least 30 WPM, with a current typing test
- Working knowledge of systems used within the Membership Service Contact Center (MSCC)
Complete Job Description
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