Customer Service Representative

Job Summary

Providing exceptional support to members and customers, the full-time Customer Service Representative will manage inquiries related to eligibility, benefits, and billing while working remotely during evening shifts.

Key responsibilities:

• Handle member inquiries and provide accurate information on various services and benefits
• Document all incoming contacts and respond to complex calls related to specialized product lines
• Evaluate data to resolve complaints and coordinate service recovery as needed

Required qualifications:

• Minimum two (2) years of customer service experience or KP member-interacting experience
• High School Diploma or General Education Development (GED) required
• Must pass Classification Assessment and knowledge checks during training
• Minimum typing speed of 30 WPM (typing test must be current within one year)
• Working knowledge of systems used within the Membership Service Contact Center (MSCC)