Customer Service Representative
Job Summary
To enhance customer satisfaction and retention, the full-time Customer Service Representative will provide accurate and timely information to members, customers, patients, and providers while managing inquiries and issues remotely.
Key responsibilities:
- Handle member inquiries related to eligibility, benefits, billing, and service reviews, ensuring compliance with established procedures
- Document all incoming contacts and respond to complex calls, coordinating with relevant personnel to resolve concerns
- Promote exceptional customer service by maintaining privacy, confidentiality, and adherence to organizational standards
Required qualifications:
- Minimum two (2) years of customer service experience
- High School Diploma or General Education Development (GED) required
- Must pass Classification Assessment
- Minimum typing speed of 30 WPM, with a current typing test
- Working knowledge of systems used within the Member Service Contact Center (MSCC)
Complete Job Description
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