Customer Service Representative
Job Summary
Providing exceptional support to members and customers, the full-time Customer Service Representative will handle inquiries related to benefits, billing, and service reviews while working remotely during evening shifts.
Key responsibilities
- Manage member inquiries across various service lines, ensuring accurate and timely responses
- Document and evaluate customer interactions to resolve complaints and coordinate service recovery
- Maintain compliance with organizational policies while supporting member satisfaction and retention
Required qualifications
- Minimum two (2) years of customer service experience or experience interacting with members
- High School Diploma or General Education Development (GED) required
- Must achieve a minimum typing speed of 30 WPM
- Ability to pass a Classification Assessment and knowledge checks during training
- Familiarity with systems used within the Membership Service Contact Center (MSCC) preferred
Complete Job Description
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