Customer Service Representative
Job Summary
Providing customer support through phone and email, the full-time hourly Customer Service Representative will manage shipment updates and assist internal and external partners while ensuring excellent service delivery.
Key responsibilities
- Answer incoming calls and deliver excellent customer service
- Respond to customer inquiries via email and make outbound calls to follow up on shipment status
- Track, trace, enter, and update shipments while supporting stations and cartage agents
Required qualifications
- High School Diploma or equivalent
- Minimum of 1 year of customer service experience
- Technological aptitude with online tools
- Ability to multitask and manage various responsibilities
- Excellent organizational skills and attention to detail
Complete Job Description
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