Customer Service Representative

Job Summary

Working remotely full-time, the Customer Service Representative will manage client repair and maintenance requests through the technology platform, ensuring effective communication with clients and vendors while maintaining high levels of customer satisfaction.

Key responsibilities

• Develop and maintain positive client relations to ensure superior client satisfaction
• Receive and handle customer calls and email requests for services while managing real-time inquiries
• Schedule and oversee the completion of all services assigned by customers, escalating disputes as necessary

Required qualifications

• High school diploma required
• 3-4 years of customer service experience preferred
• Basic troubleshooting knowledge and ability to articulate solutions
• Computer skills in Microsoft Word, Excel, and Outlook essential
• Ability to communicate industry language effectively