Customer Service Representative

Job Summary

Passionate about delivering exceptional customer service, the full-time Customer Service Representative will support employees by answering inquiries and resolving issues related to benefits and payroll in a fully remote environment.

Key responsibilities

• Provide outstanding customer service while building positive relationships with employees and clients
• Respond to employee inquiries via telephone in a call center environment
• Troubleshoot and resolve customer concerns with professionalism and accuracy

Required qualifications

• High School Diploma/GED and 1+ years of related experience
• Previous customer service experience
• Strong typing skills and basic computer proficiency
• Experience using Microsoft Office applications, including Excel, Outlook, Word, and PowerPoint
• Exposure to employee benefits, human resources, or payroll processes