Customer Service Representative

Job Summary

Providing exceptional service to customers, the full-time remote Customer Service Representative will respond to inquiries via phone, chat, and email, assisting with policy interpretation, claims inquiries, and billing matters.

Key responsibilities:

• Respond to incoming customer inquiries in a timely and professional manner
• Assist customers with policy details, claims inquiries, and premium-related matters
• Investigate and resolve customer issues by gathering necessary information and utilizing available resources

Required qualifications:

• High school diploma or equivalent required; associate degree or higher preferred
• Minimum of 2 years of call center or customer service experience in a high-volume environment
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams)
• Ability to navigate multiple systems and resources simultaneously while maintaining accuracy
• Strong organizational skills with the ability to type 40-50 words per minute