Customer Service Representative

Job Summary

Providing exceptional service to customers, the full-time remote Customer Service Representative will manage inquiries via phone, chat, and email, assist with policy interpretation and claims, and ensure customer satisfaction through effective problem resolution.

Key responsibilities

• Respond to customer inquiries in a timely and professional manner across multiple channels
• Assist customers with policy details, claims inquiries, and billing-related matters
• Investigate and resolve customer issues while maintaining a focus on retention and satisfaction

Required qualifications

• High school diploma or equivalent required; associate degree or higher preferred
• Minimum of 2 years of call center or customer service experience in a high-volume environment
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams)
• Ability to navigate multiple systems while maintaining accuracy
• Strong organizational skills with the ability to type 40-50 words per minute