Customer Service Representative

Job Summary

Providing support to incoming customers, the full-time Customer Service Representative will handle inquiries via phone, chat, SMS, and email, connecting them with the appropriate departments while also conducting outreach to select students.

Key responsibilities

• Steer prospects to the appropriate team for service and respond to inquiries across multiple communication channels
• Document customer interactions within Salesforce and resolve issues at the front line
• Assist with outbound initiatives and provide feedback for improving customer service strategies

Required qualifications

• High School diploma required; Bachelor's degree preferred
• 3+ years of customer service experience preferred
• Proficiency in Microsoft Office applications
• Knowledge of administration and clerical processes
• Ability to manage time effectively and work in a fast-paced environment