Customer Service Representative

Job Summary

Providing exceptional support to customers, the full-time Customer Service Representative will manage incoming inquiries via phone, chat, SMS, and email, while also conducting outreach to select students, all in a remote capacity.

Key responsibilities

• Steer prospects to the appropriate team for service and respond to customer inquiries across multiple channels
• Document customer interactions in Salesforce and resolve issues at the front line
• Assist with outbound call initiatives and provide feedback for improving customer service strategies

Required qualifications

• High School diploma required; Bachelor's Degree preferred
• 3+ years of customer service experience preferred
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and relevant computer systems
• Knowledge of administration and clerical processes
• Ability to work in a fast-paced environment with strong organizational skills