Customer Service Representative
Job Summary
Detail-oriented and empathetic, the full-time Customer Service Representative will guide customers through inquiries and challenges while working remotely, ensuring accurate record-keeping and identifying opportunities for enhanced services.
Key responsibilities
- Guide customers through questions, concerns, or challenges related to products or services
- Listen actively to understand issues and provide clear, effective solutions
- Record detailed call information for auditing and maintain accurate customer records
Required qualifications
- High school diploma or GED
- 6+ months of customer service or sales experience preferred
- Work at home environment must match the address on file
- Comfortable using company-issued equipment such as a webcam
- Direct Internet connection with a minimum download speed of 10 Mbps and upload speed of 3 Mbps
Complete Job Description
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