Customer Service Representative
Job Summary
Providing customer service support in a remote setting, the full-time Customer Service Representative will manage sales-related inquiries, maintain customer relationships, and handle claims while utilizing ERP systems, preferably SAP, in the medical equipment industry.
Key responsibilities
- Provides customer service support related to sales, sales promotions, installations, and customer communications
- Maintains strong customer relationships and ensures a positive customer experience
- Handles customer claims and complaints fairly and effectively, in compliance with applicable consumer laws
Required qualifications
- Minimum of 2 years' experience in sales, sales promotions, installations, and communications
- Hands-on experience with ERP or enterprise systems, preferably SAP or Salesforce
- Background in the medical device or healthcare industry
- Strong Excel and data analysis skills with proven accuracy in detail-oriented workflows
- High School Diploma or equivalent
Complete Job Description
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