Customer Service Representative
Job Summary
To ensure customer satisfaction through exceptional service, the full-time Customer Service Representative will manage inquiries, resolve issues, and assist customers remotely with professionalism and courtesy.
Key responsibilities
- Respond to customer queries promptly via emails, live chat, and phone calls
- Collaborate with various departments to address complex problems and escalate issues as necessary
- Conduct follow-ups with customers to ensure their concerns are resolved effectively
Required qualifications
- 1-2 years of online customer support experience
- Strong commercial experience, preferably in trading (forex/crypto)
- Excellent written and oral skills in English
- High level of responsibility and self-organization for remote work
- Experience with customer service software, tools, and databases
Complete Job Description
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