Customer Service Representative

Job Summary

Promoting services and solutions, the full-time Customer Service Representative will provide administrative support to sales teams, resolve customer inquiries, and ensure customer success while working remotely.

Key responsibilities

• Answer routine questions and issues regarding products and services from customers
• Effectively resolve inquiries or escalate concerns in a timely manner
• Communicate moderately complex information within the team and follow standard procedures and guidelines

Required qualifications

• High school diploma required; Bachelor's degree preferred
• Typically requires 2+ years of related work experience
• Ability to work under general supervision with limited ability to modify approach
• Experience in providing administrative and operational support to sales teams
• Understanding of how assigned duties relate to team integration and collaboration