Customer Service Representative

Job Summary

Working remotely in Texas, the full-time Customer Service Representative will manage 75-100 incoming phone calls daily, assisting customers with their inquiries and resolving complex issues while maintaining documentation in computer systems.

Key responsibilities:

• Answer incoming phone calls and identify customer needs for assistance
• Document information accurately while actively listening and asking appropriate questions
• Research and resolve customer issues by collaborating with support resources and managing escalations

Required qualifications:

• High School Diploma / GED or equivalent work experience
• Must be 18 years of age or older
• At least 1 year of experience in a related environment using phones and computers
• Experience with computer and Windows PC applications
• Flexibility to work a Saturday shift once a month and any 8-hour shift between 7:00 am - 7:00 pm CST