Customer Service Representative

Job Summary

Providing exceptional support to members and customers, the full-time Customer Service Representative will manage inquiries related to eligibility, benefits, and billing while working remotely during evening shifts.

Key responsibilities:

• Handle member inquiries and document all incoming contacts to ensure accurate and timely responses
• Initiate contact with relevant personnel to obtain necessary information for resolving customer concerns
• Support compliance with organizational policies while maintaining member privacy and confidentiality

Required qualifications:

• Minimum of two (2) years of customer service experience or KP member-interacting experience
• High School Diploma or General Education Development (GED) required
• Must pass a Classification Assessment and have a minimum typing speed of 30 WPM
• Ability to effectively interact with diverse work units and understand relevant policies and processes
• Demonstrated analytical skills and the ability to manage work with minimal direction