Customer Service Representative

Job Summary

Providing exceptional support to members and customers, the full-time Customer Service Representative will handle inquiries related to health plan services, eligibility, and billing while working remotely during evening shifts.

Key responsibilities

• Manage member inquiries across various service areas, ensuring accurate and timely responses
• Document all incoming contacts and resolve complex issues related to specialized product lines
• Collaborate with internal departments to obtain necessary information and support service recovery efforts

Required qualifications

• Minimum two (2) years of customer service or KP member-interacting experience
• High School Diploma or General Education Development (GED) required
• Must pass a Classification Assessment and knowledge checks during training
• Minimum typing speed of 30 WPM, with a current typing test
• Demonstrated ability to manage work with minimal direction and interact effectively with diverse teams