Customer Service Representative

Job Summary

Providing higher-level support to members and customers, the full-time Customer Service Representative will handle inquiries related to eligibility, benefits, and billing while working remotely during evening shifts.

Key responsibilities:

• Manage member inquiries regarding facility, eligibility, and billing issues, ensuring accurate and timely responses
• Document conversations and maintain compliance with organizational policies and procedures
• Collaborate with internal teams to resolve complex inquiries and enhance customer satisfaction

Required qualifications:

• Minimum two (2) years of customer service experience or experience interacting with members
• High School Diploma or General Education Development (GED) required
• Typing speed of at least 30 WPM, with a current typing test
• Ability to effectively use systems within the Membership Service Contact Center
• Must pass Classification Assessment and knowledge checks during training