Customer Service Representative
Job Summary
Providing support to members and patients, the full-time Customer Service Representative will manage inquiries related to eligibility, benefits, and billing while ensuring high levels of customer satisfaction in a remote work environment.
Key responsibilities:
- Handle member inquiries regarding various services, including eligibility and billing
- Document and respond to complex calls, coordinating with relevant health plan personnel as needed
- Promote compliance and maintain confidentiality while delivering exceptional customer service
Required qualifications:
- Minimum two (2) years of customer service experience
- High School Diploma or General Education Development (GED) required
- Must pass Classification Assessment
- Minimum typing speed of 30 WPM
- Working knowledge of systems used within the Member Service Contact Center (MSCC)
Complete Job Description
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