Customer Service Representative

Job Summary

Providing exceptional support to members and customers, the full-time Customer Service Representative will manage inquiries related to eligibility, billing, and benefits while working remotely during evening shifts.

Key responsibilities:

• Handle member inquiries across various services, ensuring accurate and timely responses
• Document all incoming contacts and respond to complex calls related to specialized product lines
• Initiate contact with relevant personnel to resolve inquiries and promote customer satisfaction

Required qualifications:

• Minimum two (2) years of customer service experience or experience interacting with KP members
• High School Diploma or General Education Development (GED) required
• Must pass Classification Assessment and maintain a typing speed of 30 WPM
• Ability to effectively interact with diverse work units and organizational departments
• Demonstrated analytical and problem-solving skills