Customer Service Representative

Job Summary

Providing higher-level support to members and customers, the full-time Customer Service Representative will manage inquiries and issues related to various services, ensuring customer satisfaction and compliance while working remotely during evening shifts.

Key responsibilities:

• Handle member inquiries regarding eligibility, benefits, billing, and service reviews while documenting all interactions
• Initiate contact with relevant personnel to obtain necessary information for resolving customer concerns
• Support compliance with organizational policies and maintain confidentiality of member information

Required qualifications:

• Minimum two years of customer service experience or experience interacting with members
• High School Diploma or General Education Development (GED) required
• Must pass Classification Assessment and typing test with a minimum speed of 30 WPM
• Ability to effectively interact with diverse work units and understand relevant policies and processes
• Demonstrated analytical skills and ability to manage work with minimal direction