Customer Service Representative

Job Summary

Providing exceptional support to members, the full-time Customer Service Representative will manage inquiries and issues related to health plan services, ensuring customer satisfaction while working remotely during evening shifts.

Key responsibilities:

• Handle member inquiries across various service areas, including eligibility, benefits, and billing
• Document and respond to complex calls, ensuring compliance with organizational guidelines
• Initiate contact with relevant personnel to resolve inquiries and improve member experience

Required qualifications:

• Minimum two years of customer service experience or experience interacting with members
• High School Diploma or General Education Development (GED) required
• Must pass a Classification Assessment and typing test (minimum 30 WPM)
• Ability to effectively interact with diverse work units and understand relevant policies
• Demonstrated analytical skills and ability to manage work with minimal direction