Customer Service Representative

Job Summary

Providing exceptional support to members and customers, the full-time Customer Service Representative will manage inquiries related to eligibility, benefits, and billing while ensuring compliance and enhancing customer satisfaction in a remote work environment.

Key responsibilities:

• Handle member inquiries regarding facility, eligibility, and billing issues while documenting all incoming contacts
• Initiate contact with relevant personnel to gather necessary information and resolve complex inquiries
• Promote customer service excellence by adhering to compliance guidelines and organizational philosophies

Required qualifications:

• Minimum two (2) years of customer service experience required
• High School Diploma or General Education Development (GED) required
• Must pass Classification Assessment and have a minimum typing speed of 30 WPM
• Excellent written and verbal communication skills
• Working knowledge of systems used within the Member Service Contact Center (MSCC)