Customer Service Representative

Job Summary

Serving as the primary contact for patients and attorneys, the full-time remote Customer Service Representative will resolve billing inquiries, initiate collections on accounts, and navigate billing software to provide accurate information.

Key responsibilities

• Handle incoming calls from patients and attorneys to resolve problems and answer questions
• Initiate collection of balances due on personal pay accounts in accordance with department guidelines
• Navigate billing software and intranet to provide accurate answers to inbound callers

Required qualifications

• High School diploma or GED required
• One-year experience in a Customer Service environment preferred
• Knowledge of Medical Insurance terminology
• Familiarity with HIPAA requirements
• Basic knowledge of Microsoft Office