Customer Service Representative
Job Summary
Providing comprehensive support to customers, the full-time temporary Customer Service Representative will manage inbound and outbound communications, resolve complex issues, and maintain program compliance while working remotely.
Key responsibilities
- Respond to customer inquiries via various communication channels, ensuring accurate information delivery
- Investigate and resolve escalated issues, analyzing data from multiple systems to support case resolution
- Process enrollment and other program transactions while adhering to quality and compliance standards
Required qualifications
- High school diploma or equivalent
- Minimum of 1 year of customer service experience
- Basic computer navigational skills with knowledge of Microsoft Office
- Bilingual in Spanish is preferred
- Experience in healthcare-related customer service is a plus
Complete Job Description
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