Customer Service Representative
Job Summary
Providing comprehensive support to customers, the full-time temporary Customer Service Representative will manage inbound and outbound communications, resolve complex inquiries, and process program transactions while working remotely.
Key responsibilities
- Respond to customer, provider, or stakeholder inquiries via various communication channels
- Investigate and resolve escalated issues, ensuring compliance with program requirements
- Maintain up-to-date knowledge of policies and procedures to support effective case resolution
Required qualifications
- High school diploma or equivalent
- Minimum of 1 year of customer service experience
- Basic computer navigational skills and knowledge of Microsoft Office
- Bilingual in Spanish is preferred
- Experience in a call center environment is a plus
Complete Job Description
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