Customer Service Representative
Job Summary
Providing excellent patient-centric service, the full-time Customer Service Representative will manage inbound and outbound calls, assist with appointment requests, and offer referrals to physicians and services while working remotely from Monday to Friday, 8:30 am to 5:00 pm.
Key responsibilities
- Respond to multi-channel inquiries from patients and healthcare professionals regarding services and appointment scheduling
- Facilitate registration for events and classes, and manage physician-to-physician calls for consultations
- Utilize Salesforce and other software to document interactions and ensure patient confidentiality in compliance with HIPAA regulations
Required qualifications
- High School Diploma is required
- Experience with Windows applications, phone systems, and web navigation
- Previous customer service experience, preferably in a healthcare setting
- Familiarity with healthcare systems such as Salesforce or Epic
- Marketing and/or up-sell/cross-sell experience is a plus
Complete Job Description
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