Customer Service Representative

Job Summary

Providing customer service in a virtual call center environment, the part-time hourly Customer Service Representative will respond to inquiries from policyholders and providers regarding insurance policies, ensuring accurate information delivery and maintaining a working knowledge of company products.

Key responsibilities

• Respond to telephone inquiries from clients about insurance policies, including verification of benefits and claims status
• Research company records to provide service and follow-up on insurance questions, performing routine transactions as needed
• Maintain compliance with company regulations regarding privacy and confidentiality while documenting inquiries and resolutions

Required qualifications

• High school diploma or GED, with six months of related call center experience or training
• Ability to type at least 30 words per minute with 95% accuracy
• Intermediate computer skills, including data entry in a Windows-based environment
• Experience in a call center setting, preferably with long-term care insurance
• Ability to work independently and manage multiple tasks in a remote environment