Customer Service Representative

Job Summary

Providing exceptional support to members and customers, the full-time Customer Service Representative will manage inquiries related to eligibility, benefits, and billing while working remotely during evening shifts.

Key responsibilities:

• Handle member inquiries and provide accurate information regarding services and benefits
• Document conversations and ensure compliance with organizational policies and procedures
• Coordinate with health plan personnel to resolve complex issues and enhance customer satisfaction

Required qualifications:

• Minimum of two years of customer service experience or experience interacting with KP members
• High School Diploma or General Education Development (GED) required
• Must pass a Classification Assessment and typing test with a minimum speed of 30 WPM
• Ability to work independently with minimal direction and manage multiple tasks effectively
• Familiarity with systems used within the Membership Service Contact Center (MSCC)