Customer Service Representative

Job Summary

Providing exceptional support to members, the full-time Customer Service Representative will handle inquiries and issues related to health plan services, ensuring customer satisfaction while working remotely during evening shifts.

Key responsibilities:

• Manage member inquiries regarding eligibility, benefits, billing, and complaints, ensuring accurate and timely responses
• Document all incoming contacts and resolve complex calls related to specialized product lines
• Collaborate with internal and external teams to gather information and implement appropriate actions for service recovery

Required qualifications:

• Minimum of two (2) years of customer service experience or experience interacting with KP members
• High School Diploma or General Education Development (GED) required
• Must pass a Classification Assessment and typing test with a minimum speed of 30 WPM
• Ability to effectively interact with diverse work units and understand relevant policies and processes
• Demonstrated analytical and problem-solving skills