Customer Service Representative

Job Summary

Providing high-level support to members and customers, the full-time Customer Service Representative will handle inquiries related to eligibility, benefits, and billing while working remotely during evening shifts.

Key responsibilities:

• Manage member inquiries and provide accurate information regarding services and benefits
• Document conversations and ensure compliance with organizational policies and performance guarantees
• Collaborate with internal departments to resolve complex issues and enhance customer satisfaction

Required qualifications:

• Minimum two years of customer service or member-interacting experience
• High School Diploma or GED required
• Typing speed of at least 30 WPM, with a current typing test
• Ability to pass a Classification Assessment and knowledge checks during training
• Familiarity with systems used within the Membership Service Contact Center (MSCC)