Customer Service Representative

Job Summary

To enhance customer satisfaction and retention, the full-time Customer Service Representative will provide accurate and timely support to members, patients, and providers while managing inquiries related to eligibility, billing, and services in a remote setting.

Key responsibilities

• Handle member inquiries regarding eligibility, benefits, and billing while documenting all incoming contacts
• Evaluate data to resolve complaints and coordinate service recovery, ensuring compliance with established procedures
• Promote extraordinary customer relations by effectively interacting with diverse work units and organizational departments

Required qualifications

• Minimum two (2) years of customer service experience required
• High School Diploma or General Education Development (GED) required
• Must pass Classification Assessment
• Minimum typing speed of 30 WPM (typing test must be current within one year)
• Working knowledge of systems used within the Member Service Contact Center (MSCC)