Customer Service Representative

Job Summary

To support after-hours patient access, the part-time Customer Service Representative will manage a high volume of inbound calls, assist with scheduling and insurance inquiries, and navigate electronic health records while working remotely with an in-person orientation in Saint Louis, Missouri.

Key responsibilities

• Navigate electronic health records to validate and document patient information while ensuring HIPAA compliance
• Manage incoming calls for appointment scheduling, medication refills, and insurance inquiries, ensuring resolution of caller needs
• Schedule patient visits based on provider preferences and maintain proficiency in insurance basics and appointment instructions

Required qualifications

• High School Diploma or GED
• 2-5 years of relevant experience in customer service or healthcare
• Must reside within one hour of St. Louis, MO