Customer Service Representative
Job Summary
Providing exceptional support to members and patients, the full-time Customer Service Representative will handle inquiries related to eligibility, benefits, and billing while working remotely during evening shifts.
Key responsibilities:
- Manage member inquiries regarding eligibility, benefits, and billing issues
- Document conversations and maintain compliance with organizational guidelines
- Initiate contact with relevant personnel to resolve complex inquiries and enhance member satisfaction
Required qualifications:
- Minimum two (2) years of customer service experience or experience interacting with members
- High School Diploma or General Education Development (GED) required
- Must pass a Classification Assessment and have a typing speed of at least 30 WPM
- Ability to effectively interact with diverse work units and relevant organizational departments
- Demonstrated understanding of relevant policies and processes
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 47,805 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
Wikipedia Wikipedia URL
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
