Customer Service Representative
Job Summary
Providing evening support in a full-time remote capacity, the Customer Service Representative will manage member inquiries, enhance customer satisfaction, and ensure compliance by delivering accurate information and resolving issues effectively.
Key responsibilities
- Handle complex member inquiries related to eligibility, benefits, and billing while documenting all interactions
- Initiate contact with relevant health plan personnel to obtain necessary information for issue resolution
- Support compliance with organizational policies and maintain the confidentiality of member information
Required qualifications
- Minimum two (2) years of customer service or KP member-interacting experience
- High School Diploma or General Education Development (GED) required
- Must pass Classification Assessment and knowledge checks during training
- Minimum typing speed of 30 WPM, with a current typing test
- Demonstrated analytical skills and ability to manage work with minimal direction
Complete Job Description
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