Customer Service Representative

Job Summary

To enhance customer satisfaction and retention, the full-time Customer Service Representative will manage member inquiries, provide support for various services, and build collaborative relationships with members while working remotely.

Key responsibilities:

• Handle member inquiries related to eligibility, benefits, billing, and service reviews
• Document all incoming contacts and respond to complex calls regarding specialized product lines
• Evaluate data to resolve complaints and coordinate service recovery as needed

Required qualifications:

• Minimum two (2) years of customer service experience required
• High School Diploma or General Education Development (GED) required
• Must pass Classification Assessment
• Minimum typing speed of 30 WPM (typing test must be current within one year)
• Demonstrated analytical and problem-solving skills