Customer Service Representative
Job Summary
Seeking a dedicated Customer Service Representative, the remote position will manage inbound and outbound communications with members and providers, ensuring exceptional service through research, inquiry resolution, and compliance with healthcare regulations.
Key responsibilities
- Engage with providers and members through various communication channels, addressing inquiries with empathy and accuracy
- Document interactions and share insights on recurring issues to support process improvement
- Meet established KPIs related to call quality, customer satisfaction, and adherence to scripts and quality standards
Required qualifications
- High school diploma or GED required
- 1-2 years of customer service experience, preferably in healthcare
- Strong organizational skills and the ability to actively listen and respond to concerns with clarity
- Ability to multitask and navigate multiple systems simultaneously
Complete Job Description
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