Customer Service Representative

Job Summary

Providing higher-level support to members and customers, the full-time Customer Service Representative will manage inquiries related to eligibility, benefits, billing, and service reviews while working remotely during evening shifts.

Key responsibilities

• Handle member inquiries and document all incoming contacts to ensure accurate responses to complex calls
• Initiate contact with relevant personnel to obtain necessary information for resolving customer concerns
• Support compliance with organizational policies while maintaining the privacy and confidentiality of member information

Required qualifications

• Minimum two (2) years of customer service or KP member-interacting experience
• High School Diploma or General Education Development (GED) required
• Must pass Classification Assessment and knowledge checks during training
• Minimum typing speed of 30 WPM, with a current typing test
• Demonstrated analytical and problem-solving skills