Customer Service Representative
Job Summary
Providing exceptional support to members and customers, the full-time Customer Service Representative will handle inquiries related to eligibility, benefits, and billing while working remotely during evening shifts.
Key responsibilities:
- Manage member inquiries and provide accurate information regarding services and benefits
- Document all interactions and ensure compliance with organizational standards
- Collaborate with internal departments to resolve complex issues and enhance customer satisfaction
Required qualifications:
- Minimum two (2) years of customer service experience or experience interacting with members
- High School Diploma or General Education Development (GED) required
- Typing speed of at least 30 WPM, with a current typing test
- Ability to pass classification assessments and knowledge checks during training
- Familiarity with systems used within the Membership Service Contact Center (MSCC)
Complete Job Description
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