Customer Service Representative
Job Summary
To enhance customer satisfaction and retention, the full-time Customer Service Representative will provide accurate and timely support to members, patients, and providers while working remotely and managing inquiries related to eligibility, benefits, and billing.
Key responsibilities:
- Handle member inquiries regarding facility, eligibility, and billing issues, ensuring accurate documentation and resolution
- Initiate contact with relevant health plan personnel to gather information necessary for addressing customer concerns
- Promote exceptional customer service by adhering to compliance guidelines and maintaining confidentiality of information
Required qualifications:
- Minimum two (2) years of customer service experience required
- High School Diploma or General Education Development (GED) required
- Must pass Classification Assessment
- Minimum typing speed of 30 WPM, with a current typing test
- Demonstrated analytical and problem-solving skills
Complete Job Description
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