Customer Service Representative
Job Summary
Providing higher-level support to members, the full-time Customer Service Representative will manage inquiries and issues related to KP Plan and provider services, ensuring customer satisfaction while working remotely during evening shifts.
Key responsibilities
- Handle member inquiries across various services, including eligibility, benefits, and billing
- Document conversations and evaluate data to resolve complaints and coordinate service recovery
- Maintain compliance with organizational policies and promote extraordinary customer relations
Required qualifications
- Minimum two (2) years of customer service experience or KP member-interacting experience
- High School Diploma or General Education Development (GED) required
- Must pass Classification Assessment and knowledge checks during training
- Minimum typing speed of 30 WPM, with a current typing test
- Working knowledge of systems used within the Membership Service Contact Center
Complete Job Description
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