Customer Service Representative

Job Summary

Providing exceptional support to members, the full-time Customer Service Representative will manage inquiries related to eligibility, benefits, and billing while working remotely during evening shifts.

Key responsibilities:

• Handle and document member inquiries across various service areas, including eligibility and billing
• Respond professionally to complex inquiries and promote customer satisfaction through effective service recovery
• Maintain compliance with organizational policies while ensuring the privacy and confidentiality of member information

Required qualifications:

• Minimum two (2) years of customer service or member-interacting experience
• High School Diploma or General Education Development (GED) required
• Must pass a Classification Assessment and knowledge checks during training
• Minimum typing speed of 30 WPM, with a current typing test
• Demonstrated analytical and problem-solving skills