Customer Service Representative

Job Summary

Providing higher-level support to members, the full-time Customer Service Representative will manage inquiries related to eligibility, benefits, and billing while working remotely in the evening shift.

Key responsibilities:

• Handle member inquiries across various service areas, ensuring timely and accurate responses
• Document conversations with members and evaluate data to resolve complaints effectively
• Initiate contact with relevant personnel to obtain information and coordinate service recovery as needed

Required qualifications:

• Minimum of two (2) years of customer service or member-interacting experience
• High School Diploma or General Education Development (GED) required
• Must pass Classification Assessment and knowledge checks during training
• Minimum typing speed of 30 WPM, with a current typing test
• Demonstrated analytical skills and ability to manage work with minimal direction