Customer Service Representative

Job Summary

Providing high-level support to members and customers, the full-time Customer Service Representative will manage inquiries related to eligibility, benefits, billing, and complaints while working remotely during evening shifts.

Key responsibilities

• Handle member inquiries and document all incoming contacts to address complex issues across various product lines
• Initiate contact with relevant personnel to gather information and resolve customer concerns effectively
• Support compliance and maintain privacy while ensuring extraordinary customer relations and service quality

Required qualifications

• Minimum of two years of customer service experience or experience interacting with members
• High School Diploma or General Education Development (GED) required
• Must pass Classification Assessment and maintain a typing speed of 30 WPM
• Ability to understand relevant policies and processes related to customer service
• Demonstrated analytical and problem-solving skills